INDALEX LADDERS WARRANTY INFORMATION

Whilst every effort is made to ensure your complete satisfaction with our products it is possible that a ladder might not live up our required level of performance. We warrant our products for the time period as specified for that particular product. If found to be defective in materials or workmanship, the ladder or the offending faulty component, will be replaced free of charge with another of the same item. A small freight charge may apply. Proof of purchase is required.

We reserve the right to reject any claim where the purchase cannot be verified. This warranty does not include damage or defects to the ladder caused by, or resulting from, abuse, accidents or alterations.

We manufacture several different ranges of ladders for either Industrial use or Domestic use. Our premium products are made to outlast, when used properly, other products from within our range, hence we provide longer warranty periods for those premium products.

Conditions that apply to the warranty:
This warranty is provided in addition to other rights and remedies you have under law. Our products come with guarantees which cannot be excluded under the Australian Consumer Law or under applicable New Zealand Law. You are entitled to replacement or refund for a major failure and to compensation for other reasonable foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure.

Duration: The manufacturer warrants that it will repair or replace, at no charge for parts or labour, the Indalex Ladder, if proven defective in material or workmanship, during the following time periods, as shown, after the date of original retail purchase:

"Lifetime" - 70 years from date of purchase.

"10 Years" - 10 years from date of purchase.

"5 Years" - 5 years from date of purchase.

"3 Years" - 3 years from date of purchase.

"1 Year" - 12 months from date of purchase.

Who gives this warranty (Warrantor):

Ladder Solutions P/L (ABN 96 100 927 848) +61 2 46204011

Ladder Solutions NZ Limited +64 9 4157766

Who receives this warranty (Purchaser):

The original purchaser of the Indalex product.

What is covered under this warranty:

Defects in material and workmanship which occur within the duration of the warranty period.

What is not covered under this warranty:

A) Implied warranties, including those of merchantability and fitness for a particular purpose are limited in duration to this express warranty. After this period, all risk of loss, from whatever reason, shall be on the purchaser.

B) Any incidental, indirect, or consequential loss, damage or expense that may result from any defect, failure or malfunction of the product.

C) Any failure that results from accident, purchaser's abuse, neglect or failure to use and care for the product as per the requirements of AS/NZS 1892.5.2000, Portable Ladder Safe Use and Care Standard, or any subsequent revision of this Standard.

Responsibilities of warrantor under this warranty: Repair or replace, at Warrantor's option, products or components which have failed within the duration of the warranty period.

Responsibilities of the purchaser under this warranty:

A) Please call Ladder Solutions at the numbers listed above or your re-seller.

B) Provide dated proof of purchase.

C) All ladders must be delivered or shipped to Ladder Solutions or to the re-seller. Freight costs, if any, must be borne by the purchaser.

D) Use reasonable care in the operation and maintenance of the ladder as described in AS/NZS 1892.5.2000 Standard.

E) No warranty costs incurred will be considered for, or covered if Ladder Solutions has not been contacted and prior permission for repair / replacement has been granted.

When warrantor will perform repair or replacement under this warranty: Repair or replacement will be scheduled according to the normal work flow at the servicing location and depending on availability of replacement parts.